http://www.techgig.com/expert-speak/Using-Kepner-Tregoe-approach-to-develop-Clear-Thinking-Leaders-427

Organizations and managers are facing an ever increasing technology complexity avalanche. Use of ITIL® framework and other practices for a smooth functioning for Incident and Problem Management practices is becoming standard fare. While ITIL® helps understand “What” and “Why”, it is becoming more crucial than ever before to understand “How” to implement a “Rational Thinking Approach” for enhanced stability of our IT systems, ensuring high Uptime of services, resolve issues before they go out-of-hand and take decisions with confidence. Consistency and quality of IM and PM is fast becoming a competitive advantage.
Being able to Think Clearly Under Pressure is a necessity.
Kepner-Tregoe methodology introduces a systematic process of problem solving when responding to incidents and problems. This webinar will be of tremendous value to individuals who work in trouble shooting environments and requires them to deliver a high level of quality and consistency in customer support. Kepner-Tregoe’s problem management and incident management techniques, such as Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis recommended as a best practice in the official ITIL Service Operation publication. For more than 50 years, Kepner-Tregoe has used its breakthrough methodology to maximize service performance at global organizations including NASA, IBM, RIM (Blackberry) and Siemens.
Key Discussion Points:
The Changing Service Operations Landscape
Why You and Your IT Organization Should Adopt Kepner-Tregoe®?
KT Troubleshooting Methodology- ITIL® recognized best practice for problem analysis
Competence Development Track
Structured Thinking Process Powered by Kepner-Tregoe®